MarketPro Support
Questions about an order, payment, delivery or your account? Our team is here to help and we aim to respond to all inquiries within 24–48 hours.
Email us
The fastest way to reach support for orders, accounts, deliveries and the app: support@marketprostore.com
In the app
Open the MarketPro app and go to Account → Support to chat with our team or email us without leaving the app.
Frequently asked questions
How do I place an order?+
Browse or search for a product, open it, choose your preferred options (such as size or color), then tap Add to Bag or Buy now and follow the checkout steps. You can shop on the website or in the MarketPro app for iOS and Android.
How can I track my order?+
Open the MarketPro app and go to your orders to see the latest status of every purchase from confirmation to dispatch and delivery. Order updates are also sent to your email address.
What payment methods do you accept?+
MarketPro supports mobile money and card payments. Payment processing, digital wallet integrations, and financial settlements are safely handled by duly licensed banking partners and payment service providers your payment details are never stored on our servers.
What is your returns and refunds policy?+
If an item arrives damaged, is not as described, or does not arrive at all, contact us with your order details and we will make it right, including a refund where appropriate. The full policy is set out in our Terms of Service.
How do I delete my account or my data?+
You can delete your account right from the app in Account → Settings → Delete Account, or email us at support@marketprostore.com from the email address linked to your account. Full details are on our account deletion page.
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