MarketPro Terms & Conditions

A world-class Terms & Conditions should protect the business while remaining easy for customers to understand. For MarketPro, I would model the structure after leading global marketplaces (such as Amazon, Apple, and Shopify) while adapting it for Kenya and future international expansion.

TERMS & CONDITIONS

MarketPro

Effective Date: July 31, 2026

Welcome to MarketPro. These Terms & Conditions (“Terms”) govern your access to and use of the MarketPro website, mobile applications, products, and services (collectively, the “Platform”).

By creating an account, browsing the Platform, or purchasing products through MarketPro, you agree to these Terms. If you do not agree, please do not use our services.

1. About MarketPro

MarketPro is an e-commerce platform operated by NXTGI Limited that enables customers to discover and purchase products from MarketPro and approved sellers.

Our mission is to provide a simple, secure, and reliable shopping experience through technology designed for Africa and the world.

2. Eligibility

To use MarketPro, you must:

• Be at least 18 years old, or use the Platform under the supervision of a parent or legal guardian.
• Provide accurate and truthful information.
• Comply with all applicable laws.

We reserve the right to refuse service where legally permitted.

3. Your Account

You are responsible for:

• Keeping your password secure.
• Maintaining the confidentiality of your account.
• All activities conducted under your account.

Notify us immediately if you suspect unauthorized access.

MarketPro may suspend or terminate accounts involved in fraud, abuse, or violations of these Terms.

4. Orders

Submitting an order does not guarantee acceptance.

An order becomes binding only after MarketPro confirms it.

We may cancel or refuse orders where:

• Products are unavailable.
• Pricing errors occur.
• Fraud is suspected.
• Payment cannot be verified.
• Legal restrictions apply.

5. Pricing

Prices displayed are shown in Kenyan Shillings (KES) unless otherwise indicated.

Prices may change without prior notice.

While we strive for accuracy, errors may occur. If a pricing error is identified, we may cancel the order and notify you before processing.

6. Payments

MarketPro supports approved payment methods available on the Platform.

Payments must be successfully authorized before an order is processed.

Failed or reversed payments may result in cancellation.

7. Delivery

Delivery estimates are provided for convenience only.

Actual delivery times may vary due to:

• Weather
• Traffic
• Supplier delays
• Customs
• Force majeure events

Ownership of products transfers upon successful delivery unless otherwise required by law.

8. Cash on Delivery

Where available, Cash on Delivery (COD) orders may require identity verification.

Repeated refusal to accept COD orders may result in restrictions on future purchases.

9. Returns & Refunds

Products may be returned within the applicable return period provided they:

• Are unused.
• Are in original condition.
• Include original packaging.
• Meet the eligibility requirements in our Returns Policy.

Refunds are processed using the original payment method unless otherwise agreed.

Certain products, including hygiene items, customized products, digital products, gift cards, and other specified categories, may not be eligible for return.

10. Product Information

We aim to display products as accurately as possible.

However:

• Colors may vary depending on your device.
• Images are illustrative.
• Packaging may differ from displayed images.
• Specifications may change without notice from manufacturers.

MarketPro does not guarantee that product descriptions are completely error-free.

11. Marketplace Sellers

Some products may be sold by third-party sellers.

Where applicable:

• Sellers are responsible for their listings.
• Sellers are responsible for warranties unless stated otherwise.
• Sellers must comply with MarketPro policies.

MarketPro reserves the right to remove sellers who violate our standards.

12. Reviews

Customers may leave reviews based on genuine experiences.

Reviews must not contain:

• Offensive language
• False statements
• Spam
• Personal information
• Illegal content

MarketPro may moderate or remove reviews at its discretion.

13. Prohibited Activities

You agree not to:

• Commit fraud.
• Interfere with Platform security.
• Upload malicious software.
• Create fake accounts.
• Misuse promotions.
• Scrape Platform data without authorization.
• Violate intellectual property rights.

14. Promotions

Promotional offers may:

• Have expiration dates.
• Be limited by quantity.
• Require minimum purchase values.
• Exclude certain products.

MarketPro may modify or withdraw promotions at any time.

15. Intellectual Property

All content on MarketPro, including:

• Logos
• Icons
• Graphics
• Product photography
• Software
• Designs
• User interface
• Brand assets
• Trademarks

belongs to MarketPro, NXTGI Limited, or their respective owners and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

16. Privacy

Your use of MarketPro is also governed by our Privacy Policy.

By using the Platform, you consent to the collection and processing of information in accordance with that policy.

17. Security

MarketPro uses industry-standard security measures to protect customer information.

However, no online system can guarantee absolute security.

Customers are responsible for protecting their login credentials.

18. Availability

We strive for continuous service availability.

Maintenance, upgrades, or unforeseen events may temporarily interrupt service.

MarketPro does not guarantee uninterrupted access.

19. Limitation of Liability

To the maximum extent permitted by law, MarketPro shall not be liable for:

• Indirect damages
• Consequential damages
• Loss of profits
• Loss of business
• Loss of data
• Delayed deliveries beyond our reasonable control

Our maximum liability relating to an order shall generally not exceed the amount paid for that order, except where prohibited by law.

20. Warranties

Manufacturer warranties apply where provided.

Except as required by applicable law, MarketPro provides the Platform and services on an “as available” basis without additional warranties.

21. Force Majeure

MarketPro shall not be liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• War
• Government actions
• Internet outages
• Pandemics
• Civil unrest
• Power failures

22. Suspension or Termination

We may suspend or terminate accounts that:

• Violate these Terms.
• Engage in fraudulent activity.
• Abuse the Platform.
• Pose security risks.

Termination does not remove obligations arising before termination.

23. Changes to These Terms

MarketPro may update these Terms from time to time.

Material changes will be communicated through the Platform or other appropriate channels.

Continued use after updates constitutes acceptance of the revised Terms.

24. Governing Law

These Terms shall be governed by the laws of the Republic of Kenya unless otherwise required by applicable consumer protection laws.

Any disputes shall first be addressed through good-faith negotiations before proceeding to the competent courts or other lawful dispute resolution mechanisms.

25. Contact Us

If you have questions regarding these Terms, please contact MarketPro Customer Support through the contact information provided on the Platform.

Customer Commitment

At MarketPro, we believe online shopping should be built on trust, transparency, and simplicity. Every decision we make is guided by our commitment to providing a secure, reliable, and world-class shopping experience for every customer.